We want you to be 100% satisfied with your purchase.
Returns/Exchanges are accepted if:
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You received a damaged, defective, or wrong product.
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You inform us within 48 hours of delivery.
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The item is unused and returned in original packaging with tags and invoice.
Return Process:
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Email us at returns@paviajewels.in with your order number and product pictures.
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Our team will verify and arrange reverse pickup.
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Once received and inspected, we will initiate the refund or replacement.
Refund Timelines:
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Refunds will be processed within 5-7 business days to your original payment method.
Non-Returnable Items:
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Customized or engraved jewellery
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Items purchased during clearance or special sales (unless damaged)
Important:
Pavia Jewels reserves the right to deny returns if the product is found to be worn, altered, or damaged after delivery.
